Our Policy

For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which DayHouseSupply, LLC shipped the incorrect item.

Returns are allowed within 10 days on non-edible/perishable items that are in new and unused condition with all of the original packaging, manuals, accessories, etc. There will be no refund of shipping charges except in cases in which DayHouseSupply, LLC shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.

There will be NO refunds on original shipping charges or on return shipping charges, (unless we've made an error or incorrect items were sent).

If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.

Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to DayHouseSupply, LLC. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

If you have given us an incorrect address at the time of ordering, we will reship the order at your expense. If you don’t want the order re-shipped, you will be charged a 10% restocking fee, plus the shipping charges.